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As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy. Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

📦 Refund & Return Policy – NatnaShop At NatnaShop, your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase. ⏱ Return & Refund Window You can request a refund within 10 days after your item has been delivered. We accept returns within 60 days of your purchase date. After 60 days, we unfortunately cannot offer a refund or exchange. ✅ Eligibility for Returns To be eligible for a return: Your item must be unused, unwashed, and in the same condition that you received it. It must be in the original packaging, including any tags or protective materials. ❗ Do not return any items without contacting us first. Unauthorized returns will not be processed. 🔁 Exchanges We only replace items if they are defective, damaged, or the wrong item was received.To request an exchange, please email us within 10 days of receiving your order. 💳 Refund Process Once your return is received and inspected: We will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. ⚠️ We do not issue full refunds in the following cases: The item has been used, worn, or damaged by the customer Sale or discounted items Items returned without prior approval Delayed deliveries caused by customs, natural events, or carrier delays 💸 Late or Missing Refunds If you haven’t received your refund yet: Check your bank or credit card statement again. Contact your credit card company or bank — it may take time before the refund is posted. If you’ve done all of this and still have not received your refund, contact us by email at [your email address or link]. 🚚 Return Shipping Customers are responsible for the return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the total. For returns valued over €50 / $50, we recommend using a trackable shipping method or purchasing shipping insurance. We are not responsible for lost return shipments. 📬 Where to Send Returns Please do not send your return to our Hainburg address or any listed business address.You must first contact us to receive the correct return address and detailed instructions. If you have any questions or concerns, feel free to contact us via customerservice@natnashop.com or our online support form. We’re here to help!