Refund Policy

📦 Refund & Return Policy – NatnaShop

At NatnaShop, your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

⏱ Return & Refund Window

  • You can request a refund within 10 days after your item has been delivered.

  • We accept returns within 60 days of your purchase date.

  • After 60 days, we unfortunately cannot offer a refund or exchange.

✅ Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, unwashed, and in the same condition that you received it.

  • It must be in the original packaging, including any tags or protective materials.

❗ Do not return any items without contacting us first. Unauthorized returns will not be processed.

🔁 Exchanges

We only replace items if they are defective, damaged, or the wrong item was received.
To request an exchange, please email us within 10 days of receiving your order.

💳 Refund Process

Once your return is received and inspected:

  • We will notify you by email of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

⚠️ We do not issue full refunds in the following cases:

  • The item has been used, worn, or damaged by the customer

  • Sale or discounted items

  • Items returned without prior approval

  • Delayed deliveries caused by customs, natural events, or carrier delays

💸 Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or credit card statement again.

  2. Contact your credit card company or bank — it may take time before the refund is posted.

  3. If you’ve done all of this and still have not received your refund, contact us by email at [your email address or link].

🚚 Return Shipping

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the total.

  • For returns valued over €50 / $50, we recommend using a trackable shipping method or purchasing shipping insurance. We are not responsible for lost return shipments.

📬 Where to Send Returns

Please do not send your return to our Hainburg address or any listed business address.
You must first contact us to receive the correct return address and detailed instructions.

If you have any questions or concerns, feel free to contact us via customerservice@natnashop.com or our online support form. We’re here to help!