Natna Shop currently ships to supported destinations including Germany, the Netherlands, Belgium, Luxembourg, France, Italy, Denmark, Sweden, Ireland, the United Kingdom, Norway, Switzerland, the United States and Canada.

Shipping availability can vary by product and destination. Some products are available only in specific countries or regions.

The shipping methods available for your particular order will be shown during checkout.

Our standard shipping rates depend on the delivery destination and order value.

The applicable shipping price and any available free-shipping threshold are shown at checkout before you complete payment.

Certain locally fulfilled or product-specific shipping options may differ where clearly stated.

Yes. Free standard shipping is available when an eligible order reaches the minimum order value for its delivery destination.

For example, free shipping currently starts at €70 for Germany. Other destinations have different thresholds as shown above.

Your available shipping options and charges are displayed at checkout.

Most orders are processed within 1–3 business days.

Processing time is separate from shipping time. It is the time needed to prepare your order before it is handed over to the carrier.

Personalized, custom-made or special products may require additional production time where this is stated on the product page.

For most standard products, estimated shipping time is 7–14 business days after processing and dispatch.

This means processing time and shipping time are separate.

Some locally fulfilled or country-specific products may arrive faster.

Delivery estimates can be affected by the destination, carrier, customs procedures, public holidays, weather, peak periods or other circumstances outside our reasonable control.

Yes. Some products may be produced or fulfilled locally within a specific country and may therefore have shorter delivery times.

Where a product has different delivery conditions, country restrictions or a faster delivery estimate, this will be shown where applicable on the product page or during checkout.

Some products are produced and fulfilled only in a particular country or region.

For example, certain graduation products are designated for USA-only delivery because they are produced and fulfilled within the United States.

If a product is not available for delivery to your country, the relevant shipping option may not be available during checkout.

International orders may be subject to customs duties, import VAT, taxes, handling fees or other charges imposed by the destination country.

Whether such charges apply can depend on the delivery country, product origin, order value and applicable local rules.

Unless checkout specifically states that such charges are included, customs duties, import taxes or similar charges imposed by local authorities may be the customer's responsibility.

When your order has been dispatched and tracking information is available, you will normally receive a tracking number or tracking link by email.

Please allow some time after dispatch for the carrier to scan and register the shipment before tracking information appears.

You may also use our Order Tracking page where available.

Carrier tracking may not update immediately after dispatch or during certain parts of the shipping journey.

If there has been no meaningful tracking update for several business days, contact Natna Shop with your order number so we can assist you.

Some orders contain products made or fulfilled at different production locations.

Your order may therefore be divided into multiple parcels. You may receive more than one tracking number and the parcels may arrive on different days.

If your order has not been delivered within 30 days from the order date, please contact Natna Shop so we can investigate the tracking and delivery status.

Where an order qualifies under our additional delivery protection, an appropriate solution may include replacement or refund.

This additional customer protection does not limit any mandatory consumer rights that apply to your purchase.

First check around the delivery location, with other household members, neighbours and any safe place or parcel location indicated by the carrier.

If you still cannot locate the parcel, contact us with your order number and tracking information so we can review the situation.

Please provide a complete delivery address including your full name, street name, house or building number, postal or ZIP code, city and country.

Where applicable, also include your apartment, unit, floor, suite, doorbell name or other information needed by the carrier to identify the correct delivery location.

Incorrect or incomplete address information can delay or prevent delivery.

Contact us as soon as possible if you notice an error in your delivery address.

If the order has not yet been fulfilled or dispatched, we will make reasonable efforts to update the address.

Once a parcel has been dispatched, we cannot guarantee that its destination can be changed or redirected.

If the carrier cannot deliver because the customer-supplied address is incorrect, incomplete or missing essential information, the parcel may be returned, redirected or treated as undeliverable.

Where permitted by applicable law, additional carrier or reshipping costs caused by incorrect or incomplete customer-supplied information may be the customer's responsibility.

We will explain any additional reshipping cost before arranging a new shipment.

Contact us as soon as possible if you want to cancel an order.

We will make reasonable efforts to stop the order before production, fulfillment or dispatch begins.

Operational cancellation cannot always be guaranteed once production or processing has started.

This does not remove any statutory withdrawal right that may apply to your purchase.

Contact us immediately if you selected the wrong size, color, style or other product option.

If production or fulfillment has not started, we may be able to make the requested change.

Changes cannot be guaranteed once processing or production has begun.

Open the product you are interested in and review its product description before selecting your size.

Because measurements and sizing can differ between products, always use the size chart belonging to the specific product you intend to purchase.

Check the size chart provided inside the product description for the product you want to buy.

Compare the measurements in that chart with your own body measurements or, where appropriate, with a similar item of clothing that fits you well.

Sizes can vary between different products and manufacturers, so please do not rely only on your usual S, M, L or XL size.

If you are unsure about sizing before ordering, contact Natna Shop customer service and we will try to assist you.

Yes. Screen settings, brightness, lighting, manufacturing methods and printing processes can sometimes cause small differences between colors displayed digitally and the physical product.

Materially incorrect or defective products remain subject to the applicable consumer rights and our Returns & Refunds Policy.

Contact us with your order number and clear photographs showing the product you received.

After reviewing the information, we will provide the appropriate remedy, which may include replacement, refund or another solution depending on the circumstances and applicable law.

Please contact Natna Shop as soon as reasonably possible.

Include your order number, clear photographs of the problem and, where relevant, photographs of the packaging.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, refund or another legally appropriate solution.

Contact us with your order number, photographs and a description of the issue.

If a product is defective, incorrect or materially non-conforming, we will handle the matter in accordance with applicable consumer law and our Returns & Refunds Policy.

Eligible products may be returned under Natna Shop's voluntary 30-day return policy, subject to the conditions of that policy.

Please contact us before returning an item so that we can provide the correct return instructions and return destination.

Do not return products to the Natna Shop business address unless customer service has specifically confirmed that address for your return.

Read our Returns & Refunds Policy

Responsibility for return shipping depends on why the item is being returned and which legal or voluntary return right applies.

For certain voluntary returns, such as changing your mind or selecting the wrong size or color, return shipping costs may be your responsibility.

For defective, damaged, incorrect or otherwise non-conforming goods, Natna Shop will handle return costs as required by applicable law.

Direct exchanges may not always be available because products can be fulfilled from different production locations.

Contact customer service before returning an item. We will tell you which return, replacement or reorder option is available for your situation.

Once Natna Shop has approved and processed a refund, it is normally returned using the original payment method.

Your bank, credit-card company, PayPal or another payment provider may require additional time before the funds appear in your account.

Consumers may have a statutory right to withdraw from eligible online purchases within the period provided by applicable law.

For eligible EU consumer purchases, the withdrawal period is generally 14 days.

You do not need to give a reason when exercising an applicable statutory withdrawal right.

Certain legal exceptions may apply, including for genuinely personalized goods.

Read the full Right of Withdrawal information

Yes. Natna Shop provides an online form that you can use to submit a withdrawal request.

You do not need to give a reason.

Withdraw from Contract Online

You can view or download the Natna Shop Model Withdrawal Form here:

View / Download Model Withdrawal Form

Use of the model form is optional. You may also use our online withdrawal form or send another clear statement informing Natna Shop of your decision to withdraw from the contract.

Genuinely personalized or customer-specific goods may be excluded from the statutory right of withdrawal where the applicable legal requirements are met.

Examples can include products produced specifically with a customer's name, photograph, custom text, logo, artwork or individual specifications.

A standard product is not automatically personalized merely because it is produced after an order is placed.

Rights concerning defective, damaged, incorrect or otherwise non-conforming goods remain unaffected.

Natna Shop uses Shopify's ecommerce infrastructure and supported payment providers to process payments securely.

Natna Shop does not directly store your complete payment-card information.

Available payment methods can depend on your country, currency and checkout configuration.

The payment methods currently available to you will be displayed during checkout before you place the order.

Enter a valid discount code in the discount-code field during checkout before completing your payment.

Some promotions may be applied automatically and may not require a code.

Check that the code has been entered correctly and that all conditions of the promotion have been met.

Discount codes may have expiry dates, minimum order values, product restrictions, country restrictions or usage limits.

After a successful order, an order confirmation is normally sent to the email address provided during checkout.

Please check your spam or junk folder if you do not see the email.

If you still cannot find it, contact customer service and provide your name and relevant order information so we can assist you.

Customer service can assist with product questions, sizing, orders, shipping, delivery, returns, refunds and withdrawal requests.

Please include your order number whenever possible. This helps us identify the correct order more quickly.

For privacy and security, please do not send complete payment-card information, passwords or other unnecessary sensitive information by email or chat.