Right of Withdrawal

1. Your Right of Withdrawal

If you are a consumer and purchase eligible goods from Natna Shop through our online store, you generally have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal must be made by a clear statement addressed to Natna Shop. No reason for the withdrawal is required.

Sending the withdrawal notice before the withdrawal period expires is sufficient to meet the deadline.

2. When the Withdrawal Period Begins

For an order consisting of one item, the withdrawal period generally begins when you, or a third party nominated by you who is not the carrier, receives the goods.

If several goods are ordered together but delivered separately, the withdrawal period generally begins when the last item is received.

If one product is delivered in several parts or separate shipments, the withdrawal period generally begins when the final part or shipment is received.

3. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement.

You may use our Model Withdrawal Form or send us another clear written statement.

4. Consequences of Withdrawal

If you validly withdraw from the contract, the payments received from you that must be reimbursed under applicable law will be refunded without undue delay and generally no later than 14 days after we receive your withdrawal notice.

This generally includes the cost of the least expensive standard delivery method offered by Natna Shop.

Additional delivery costs resulting from your choice of a more expensive delivery method than our least expensive standard option do not have to be reimbursed where permitted by law.

Refunds will normally be made using the same payment method used for the original transaction unless another method has been expressly agreed and does not cause you additional costs.

For goods, we may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent the goods back, whichever occurs first, where permitted by law.

5. Returning the Goods

After exercising your right of withdrawal, you must return the goods without undue delay and generally no later than 14 days after notifying us of your withdrawal.

Please contact Natna Shop before returning any product so that we can provide the correct return instructions and authorized return address.

6. Return Shipping Costs

You are responsible for the direct cost of returning goods when exercising the statutory right of withdrawal if you have been properly informed of this responsibility, unless Natna Shop agrees to bear the cost or applicable law requires otherwise.

We recommend using a trackable shipping service and keeping proof of shipment until the return has been completed.

7. Handling and Diminished Value

You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may be responsible for any loss in value caused by handling that goes beyond what is reasonably necessary for this purpose, to the extent permitted by applicable law.

8. Personalized and Custom-Made Products

The statutory right of withdrawal may not apply to goods made according to your individual specifications or goods that are clearly personalized.

Examples may include products specifically made with:

• your personal name;
• custom text;
• your photograph;
• a customer-supplied logo;
• customer-supplied artwork;
• individual measurements; or
• other clearly customer-specific specifications.

A standard Natna Shop product is not automatically personalized merely because it is printed, produced or manufactured after an order is placed.

Selecting standard available options such as size or color does not by itself necessarily make a product personalized.

9. Other Exceptions

The statutory right of withdrawal may also be excluded in other cases provided by applicable law.

This may include, where applicable:

• goods made to the customer's individual specifications or clearly tailored to personal needs;
• sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been removed; and
• other goods legally excluded from the statutory withdrawal right.

10. Damaged, Defective or Incorrect Goods

Exceptions from the statutory right of withdrawal do not remove your statutory rights concerning damaged, defective, incorrect or otherwise non-conforming products.

If you receive a damaged, defective or incorrect product, please contact Natna Shop under our Returns, Refunds & Customer Protection Policy.

11. Natna Shop's Voluntary 30-Day Return Policy

Natna Shop also provides a voluntary return period of up to 30 days for eligible products under our Returns, Refunds & Customer Protection Policy.

This voluntary return policy does not reduce or replace your statutory withdrawal rights or any other mandatory consumer rights.

Model Withdrawal Form

You may use our Model Withdrawal Form to notify Natna Shop that you wish to withdraw from an eligible contract. Use of the form is optional.

Questions About Withdrawal

If you need assistance exercising your right of withdrawal, please contact Natna Shop customer support.