1. 30-Day Return Policy

We accept eligible returns within 30 days after your order has been delivered.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed.
• Be in the same condition in which it was received.
• Include original packaging, tags, and accessories where applicable.
• Not show signs of customer-caused damage, alteration, or misuse.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photographs or other information that allows us to verify the issue.

Once the issue is confirmed, NatnaShop may provide:

• A replacement at no additional cost, or
• A refund to your original payment method.

3. Lost or Damaged in Transit

Your order is protected while it is in transit.

If your package is confirmed as lost in transit, or your product arrives damaged as a result of shipping, NatnaShop will provide a replacement or refund at no additional cost.

4. 30-Day Delivery Protection

After verifying the tracking and delivery status, eligible undelivered orders will receive a full refund or replacement at no additional cost.

This protection does not apply where delivery could not be completed because of circumstances attributable to the customer, including an incorrect or incomplete address, refusal of delivery, or failure to collect the package after reasonable carrier notification.

5. Processing & Shipping Times

Order Processing	1–3 business days
Estimated Shipping	2–14 business days after processing

Delivery times may occasionally be affected by customs clearance, carrier disruptions, severe weather, peak seasons, public holidays, or other circumstances outside our reasonable control.

Our 30-Day Delivery Protection remains applicable to eligible orders as described in this policy.

6. Refund Process

Once an approved return is received and inspected, or a refund claim is otherwise approved, we will notify you.

Approved refunds will be issued to the original payment method.

NatnaShop normally processes approved refunds within 5–10 business days. Your bank, card provider, PayPal, or other payment provider may require additional processing time.

7. Return Shipping Costs

For standard returns where the product is not defective, damaged, or incorrect, the customer is responsible for return shipping costs unless otherwise stated or required by applicable law.

We recommend using a trackable shipping service for returned products.

8. Items That Cannot Be Returned

Certain products may not be eligible for standard returns, including:

• Personalized or custom-made products.
• Products that have been worn, washed, used, altered, or damaged after delivery.
• Products returned without required packaging, tags, components, or accessories.
• Products that cannot be returned for hygiene or health-protection reasons once opened, where applicable.

If a personalized or custom-made item arrives damaged, defective, or incorrect, please contact us. We will still review the issue under our damaged-item protection.

9. Exchanges

If you received a damaged, defective, or incorrect product, please contact us and we can arrange an appropriate replacement where available.

For size, color, or other changes, contact us as soon as possible. If the order has not yet entered production or been shipped, we will try to assist, although changes cannot always be guaranteed.

10. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

Because some NatnaShop products are produced or prepared after an order is received, cancellation cannot be guaranteed once processing or production has begun.

11. Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

If you notice an error, contact NatnaShop immediately. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

12. How to Start a Return or Refund Request

Before returning any product, please contact NatnaShop customer support.

Please include:

• Your name.
• Your order number.
• The product concerned.
• A brief explanation of the issue.
• Photos where the product is damaged, defective, or incorrect.