NatnaShop – Terms & Conditions (Terms of Service)

Last updated: October 2025

Welcome to NatnaShop (“we,” “us,” “our”). By accessing or purchasing from www.natnashop.com, you agree to the following Terms and Conditions (“Terms”).
Please read them carefully before using our website or making a purchase.

1. Introduction

NatnaShop is an independent online retail store offering a wide selection of clothing, accessories, home goods, and lifestyle products.
By visiting our site or purchasing from us, you agree to be bound by these Terms, including any additional terms and policies referenced herein.

If you do not agree with any part of these Terms, please do not use our website.

2. General Conditions

• You must be at least 18 years old or have the consent of a parent or guardian to use this site.

• We reserve the right to refuse service to anyone, at any time, for any reason.

• You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website or products without our written permission.

• All product images, descriptions, and prices are displayed as accurately as possible. Slight variations in color or size may occur due to monitor differences or manufacturing variations.

3. Orders and Payments

• All orders are subject to acceptance and product availability.

• Prices are displayed in Euros (€) and include applicable VAT where required.

• We accept various payment methods, including credit/debit cards and online payment processors displayed at checkout.

• After placing an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order — it only acknowledges that we have received it.

• We reserve the right to cancel or refuse any order if fraudulent activity or incorrect information is detected.

4. Shipping and Delivery

We offer Free Worldwide Shipping to the following countries:
🇩🇪 Germany | 🇳🇱 Netherlands | 🇧🇪 Belgium | 🇩🇰 Denmark | 🇫🇷 France | 🇮🇹 Italy | 🇱🇺 Luxembourg | 🇬🇧 United Kingdom | 🇮🇪 Ireland | 🇺🇸 USA | 🇨🇦 Canada

• Processing Time: 1–3 business days

• Estimated Delivery Time: 7–14 business days

In some cases, shipping times may vary depending on product availability, destination, or customs clearance.
We are not responsible for delays caused by postal or courier services.

5. Customs & Import Taxes

International orders may be subject to import duties, customs fees, or local taxes imposed by your country’s customs authority.

These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

NatnaShop is not responsible for customs delays, local regulations, or additional costs incurred after dispatch.
If you refuse delivery or fail to pay customs fees, any refund issued will exclude shipping costs and handling fees.

6. Returns and Refunds

We accept returns and issue refunds only under the conditions described in our Refund Policy.
Returned items must be unused, in original condition, and within the return period stated in our policy.
Please review our full Refund Policy before making a purchase.

7. Pricing and Product Information

• Product prices and availability are subject to change without notice.

• We reserve the right to correct any errors, inaccuracies, or omissions related to pricing, descriptions, or availability, even after an order has been submitted.

• All prices listed are in Euros (€) unless otherwise stated.

8. Intellectual Property

All content on this website, including product images, designs, text, logos, and graphics, is the exclusive property of NatnaShop or its respective content creators.

Unauthorized use, reproduction, or distribution of any material from this site is strictly prohibited.

9. Limitation of Liability

NatnaShop shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.
This includes, but is not limited to, product misuse, delays in delivery, or third-party errors beyond our control.

Our total liability for any claim shall not exceed the total amount paid for the product in question.

10. Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our site.
It is your responsibility to ensure that your billing and shipping details are correct.
We reserve the right to cancel or refuse orders if false information is detected.

11. Promotions, Coupons & Discounts

We may offer promotional discounts, coupon codes, or referral programs.
Each promotion is subject to its own terms and may be modified or discontinued at any time without notice.

Promotional offers cannot be combined unless explicitly stated.

12. User-Generated Content & Reviews

You may submit product reviews, comments, or suggestions, provided they are respectful and do not violate any laws.
By submitting content, you grant NatnaShop a non-exclusive right to use, reproduce, or distribute such material in connection with marketing and promotions.

13. Third-Party Links

Our site may contain links to third-party websites for your convenience.
We are not responsible for the content, policies, or practices of any third-party websites or services.

14. Force Majeure

NatnaShop will not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, transportation delays, strikes, pandemics, or governmental restrictions.

15. Privacy and Data Protection

Your privacy is important to us.
We handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and safeguard your data.
Please review our Privacy Policy for more details.

16. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Germany, in compliance with EU consumer protection regulations.
Any disputes shall be resolved under the jurisdiction of the courts of Germany.

17. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Any changes will be posted on this page with the date of the last update.

Your continued use of our website after any modifications constitutes acceptance of the updated Terms.

18. Contact Information

For any questions about these Terms & Conditions, please contact us:

📧 customerservice@natnashop.com
🌐 https://www.natnashop.com